New Auto Payment request feature temporarily unavailable
Monitoring - 8x8 engineer team has managed to resolved the issue for new Auto Top Up. We are monitoring the service to see if there is any abnormalities encounter.
Oct 31, 2022 - 09:24 UTC
Update - We are continuing to work on a fix for this issue.
Oct 24, 2022 - 02:10 UTC
Identified - We are experiencing an internal service errors for NEW Auto Payments and are currently looking into the issue. No issues with Existing Auto Payments.
Oct 24, 2022 - 01:52 UTC

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
99.75 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
98.79 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
Voice Operational
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 28, 2022
Degradation of service for Chatapps API - Unable to send outgoing Chatapps messages
Resolved - This incident has been resolved.
Nov 28, 06:15 UTC
Investigating - We are experiencing an internal service errors and are currently looking into the issue.
Nov 28, 03:13 UTC
Nov 27, 2022
Partner Maintenance - Toward Malaysia Operators
Completed - The scheduled maintenance has been completed.
Nov 27, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 05:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia Operators handsets.
Nov 22, 07:24 UTC
Nov 26, 2022

No incidents reported.

Nov 25, 2022
Partner Maintenance - Toward Russia | Megafon
Completed - The scheduled maintenance has been completed.
Nov 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Partner Maintenance - Toward Russia | Megafon handsets.
Nov 22, 18:35 UTC
Nov 24, 2022
Degradation of Service - DLR Issue towards Indonesia Hutchison 3
Resolved - This incident has been resolved.
Nov 24, 12:26 UTC
Investigating - We are currently facing an issue in updating DLRs towards Indonesia Hutchison 3 which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologize for the inconvenience caused and appreciate your continued support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 24, 10:36 UTC
Degradation of Service - Missing DLR Issue towards Indonesia XL
Resolved - This incident has been resolved.
Nov 24, 04:29 UTC
Update - Please be informed that we are still working with related network operators to solve this incident.
We apologize for the inconvenience caused and appreciate your continued support with 8x8 CPaaS.
Nov 24, 03:35 UTC
Monitoring - We notice the service has been gradually normal and we are now monitoring the results.
Nov 23, 14:04 UTC
Investigating - We are currently facing issue in updating DLRs towards Indonesia XL which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologize for the inconvenience caused and appreciate your continued support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 23, 03:35 UTC
Partner Maintenance - Toward Russia | Beeline
Completed - The scheduled maintenance has been completed.
Nov 24, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 21:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Toward Russia | Beeline handsets.
Nov 22, 18:39 UTC
Partner Maintenance - Toward Russia | Megafon
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Partner Maintenance - Toward Russia | Megafon handsets.
Nov 22, 18:34 UTC
Nov 23, 2022
Partner Maintenance - Toward Mexico Telcel
Completed - The scheduled maintenance has been completed.
Nov 23, 07:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:45 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico Telcel handsets.
Nov 20, 21:05 UTC
Partner Maintenance - Toward Russia | MTS
Completed - The scheduled maintenance has been completed.
Nov 23, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 04:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Toward Russia | MTS handsets.
Nov 22, 18:44 UTC
Internal WhatsApp Service Issue - Whatsapp Media type messages rejected for Indonesia and United Kingdom geo located accounts
Resolved - This incident has been resolved.
Nov 23, 04:00 UTC
Investigating - We are currently investigating this issue.
Nov 22, 13:00 UTC
Nov 22, 2022
Partner Maintenance - Toward Malaysia U Mobile
Completed - The scheduled maintenance has been completed.
Nov 22, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia U Mobile handsets.
Nov 15, 06:12 UTC
Partner Maintenance - Toward Russia MTS
Completed - The scheduled maintenance has been completed.
Nov 22, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia MTS handsets.
Nov 21, 18:39 UTC
Internal Service Issue - DR Delayed
Resolved - This incident has been resolved.
Nov 22, 13:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 22, 04:05 UTC
Investigating - We are experiencing an internal service errors - DR Delayed. Please note that MT is not affected, there's just a delay with DR status.
Nov 22, 04:04 UTC
Error on Chatapps Dashboard page for accounts in UK and ID Datacenter
Resolved - This incident has been resolved.
Nov 22, 07:28 UTC
Update - We are continuing to work on a fix for this issue.
Nov 21, 07:29 UTC
Identified - We are currently working to resolve an internal service error on the Chatapps Dashboard Page for accounts in the United Kingdom and Indonesia Datacenters.
Nov 21, 04:39 UTC
Partner Maintenance - Toward Russia Tele2
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Tele2 handsets.
Nov 21, 18:35 UTC
Partner Maintenance - Toward Russia Beeline
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Beeline handsets.
Nov 21, 18:37 UTC
Nov 21, 2022
Nov 20, 2022
Degradation of Service - Missing DLR Issue towards Philippines Operators
Resolved - This incident has been resolved.
Nov 20, 04:02 UTC
Update - We are continuing to investigate this issue.
Nov 20, 04:02 UTC
Investigating - We are currently experiencing service degradation towards . We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 20, 02:50 UTC
Nov 19, 2022

No incidents reported.

Nov 18, 2022
Degradation of Service - Delivery Issue towards Indonesia Hutch operator
Resolved - This incident has been resolved.
Nov 18, 10:07 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia Hutch operator. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 18, 06:57 UTC
Degradation of Service - Delivery Issue towards Philippines Globe Operator
Resolved - This incident has been resolved.
Nov 18, 09:40 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Globe Operator. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 18, 01:32 UTC
Degradation of Service - Delivery Issue towards Philippines Globe Telecom
Resolved - This incident has been resolved.
Nov 18, 00:10 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Globe Telecom. We are working with related network operators to investigate the incident.

We apologize for the inconvenience caused if you are impacted by any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 17, 23:05 UTC
Nov 17, 2022
Degradation of Service - Delivery Issue towards Taiwan Operators
Resolved - This incident has been resolved.
Nov 17, 06:56 UTC
Investigating - We are currently experiencing delivery issues towards Taiwan Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 17, 06:00 UTC
Nov 16, 2022
Internal WhatsApp Service Issue - Whatsapp Media type messages rejected for Indonesia and United Kingdom geo located accounts
Resolved - This incident has been resolved. The error was due to the way our regional servers save the image before sending to WhatsApp. This has been rectified so the image file is compatible with WhatsApp requirement.
Nov 16, 14:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 11, 02:58 UTC
Investigating - We are currently investigating this issue.
Nov 11, 02:58 UTC
Degradation of Service - Delivery Issue towards Philippines Globe Telecom
Resolved - This incident has been resolved.
Nov 16, 05:15 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Globe Telecom. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Nov 16, 05:07 UTC
Nov 15, 2022

No incidents reported.

Nov 14, 2022
Partner Maintenance - Voice Number Masking Issue towards SingTel Singapore
Completed - The scheduled maintenance has been completed.
Nov 14, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 16:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delayed messages to SingTel Singapore.

We do apologize for any inconvenience caused. Thank you
Nov 11, 11:24 UTC
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