All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025
Degradation of Service Quality towards Brazil Claro Operator
Resolved - This incident has been resolved.
Jan 17, 07:20 UTC
Investigating - We are currently experiencing service degradation towards Brazil Claro Operator We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Jan 17, 03:23 UTC
Jan 16, 2025
Partner Maintenance - Toward Malaysia Celcom
Completed - The scheduled maintenance has been completed.
Jan 16, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia Celcom handsets.
Jan 13, 13:38 UTC
Internal Service Issue - Delayed Final DLR
Resolved - This incident has been resolved.
Jan 16, 12:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 16, 10:31 UTC
Investigating - We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Jan 16, 10:25 UTC
Partner Maintenance - Toward Japan NTT Docomo
Completed - The scheduled maintenance has been completed.
Jan 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance.

During the maintenance period, there will be service outage about 2 minutes will occur 2 times.
In accordance with it, Message Delivery might be failed.
DLR from NTT Docomo will be delayed for a few minutes
MO-SMS from NTT Docomo will be delayed for a few minutes
Dec 26, 07:44 UTC
Jan 15, 2025
Internal Service Issue: Access SMS Logs on Connect Portal for Indonesia Server
Resolved - This incident has been resolved.
Jan 15, 08:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 07:54 UTC
Investigating - We are experiencing an internal service errors when access SMS logs on Connect Portal, and currently we are looking into the issue.
We do apologise for inconvenience caused.

Thank you.
Jan 15, 07:31 UTC
Jan 14, 2025
High Availability (HA) Activity for Indonesia DC
Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 UTC
Scheduled - We will be conducting High Availability (HA) activity on our Indonesia DC. There is no customer impact expected.

Should you observe any further issues, don't hesitate to reach out to us at cpaas-support@8x8.com
Dec 17, 08:31 UTC
Jan 13, 2025
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

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