All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner SMS HUBS Maintenance Sep 28, 03:00-05:00 UTC
Please be informed that our partner is conducting a scheduled maintenance on their SMS Hubs. During the maintenance window, there could be intermittent delays delivering SMS.
Posted on Sep 23, 02:07 UTC
Partner Maintenance - Toward United Kingdom 3 UK Sep 28, 23:00 - Sep 29, 07:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom 3 UKhandsets.
Posted on Sep 24, 11:25 UTC
Partner Maintenance - Toward East Africa Airtel Oct 1, 02:30-10:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from East Africa Airtel handsets.
Posted on Sep 26, 10:26 UTC
Past Incidents
Sep 26, 2021
Partner Maintenance - Toward Gambia Africell
Completed - The scheduled maintenance has been completed.
Sep 26, 02:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:39 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Africell handsets.
Sep 26, 00:53 UTC
Sep 25, 2021
Degradation of Service - Delivery Issue towards Philippines Smart/Sun
Resolved - This incident has been resolved.
Sep 25, 02:24 UTC
Monitoring - We will continue to monitor the traffic to ensure a reliable service quality for our customers while it is on our backup.
Sep 24, 10:20 UTC
Identified - We are currently experiencing delivery issues towards Philippines Smart/Sun. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 24, 09:13 UTC
Investigating - We are currently experiencing delivery issues towards Smart/Sun. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 24, 08:40 UTC
Sep 24, 2021
Degradation of Service - Delivery Issue towards Malaysia Operators
Resolved - This incident has been resolved.
Sep 24, 10:03 UTC
Monitoring - We are continuing to investigate this issue. Changes of route has been done, we will keep monitor the issue.
Sep 24, 09:09 UTC
Investigating - We are currently experiencing delivery issues towards Malaysia Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 24, 09:03 UTC
Degradation of Service - Delivery Issue towards Malaysia Celcom
Resolved - This incident has been resolved and traffic is now on the primary route.
Sep 24, 07:39 UTC
Monitoring - We are continuing to investigate this issue. Changes of route has been done, we will keep monitor the issue.
Sep 24, 05:25 UTC
Investigating - We are currently experiencing delivery issues towards Malaysia Celcom. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 24, 05:15 UTC
Degradation of Service Quality towards APAC and EMEA Region
Resolved - This incident has been resolved.
Sep 24, 02:19 UTC
Identified - Service degradation is due to unplanned maintenance of our service provider. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 21, 04:45 UTC
Investigating - We are currently experiencing service degradation towards APAC and EMEA Region We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 21, 03:46 UTC
Sep 23, 2021
Partner Maintenance - Toward United States Verizon
Completed - The scheduled maintenance has been completed.
Sep 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United States Verizon handsets.
Sep 15, 21:54 UTC
Sep 22, 2021
Partner Maintenance - Toward Vietnam Vinaphone
Completed - The scheduled maintenance has been completed.
Sep 22, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 15:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Vinaphone handsets.
Sep 21, 08:37 UTC
Partner Maintenance - Toward United States AT&T
Completed - The scheduled maintenance has been completed.
Sep 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 01:12 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United States AT&T handsets.
Sep 21, 18:39 UTC
Degradation of Service - Delivery Issue towards Philippines Operators
Resolved - The incident has been resolved and Services have been restored at side of supplier.
Sep 22, 08:12 UTC
Monitoring - Changes of route has been done, we will keep monitor the issue.
Sep 22, 03:50 UTC
Identified - We are continuing to investigate this issue.
Sep 22, 03:49 UTC
Investigating - We are currently experiencing service degradation towards Philippines Operators We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 22, 03:28 UTC
Degradation of Service - Delivery Issue towards Indonesia Operators
Resolved - The incident has been resolved and Services have been restored at side of supplier.
Sep 22, 07:48 UTC
Monitoring - We are continuing to investigate this issue. Changes of route has been done, we will keep monitor the issue.
Sep 22, 06:47 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Operators We are working with related network operators to investigate the incident.
Sep 22, 06:19 UTC
Sep 21, 2021
Partner Maintenance - Toward Vietnam Viettel and Mobifone operators
Completed - The scheduled maintenance has been completed.
Sep 21, 19:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietname Viettel and Mobifone handsets.
Sep 20, 05:00 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Degradation of Service - Delivery Issue towards Indonesia Smart/Mobile 8
Resolved - The incident has been resolved and Services have been restored.
Root cause: It was found that there were transactions with a high load at the same time, causing the system to be disrupted because the queue was more than capacity
Please do reach out to cpaas-support@8x8.com for any further assistance
Sep 18, 10:51 UTC
Monitoring - We have received an update from the network operator that the incident is now resolved. We will continue to monitor the traffic to ensure a reliable service quality for our customers.

Further details regarding the root cause of the service degradation are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 18, 09:16 UTC
Update - We are continuing to investigate this issue.
Sep 18, 08:38 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Smart/Mobile 8. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 18, 06:39 UTC
Sep 17, 2021
Degradation of Service - Delivery Issue towards Philippine Smart/Sun
Resolved - The incident has been resolved and Services have been restored.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 17, 08:30 UTC
Update - We are continuing to investigate this issue.
Sep 17, 08:27 UTC
Investigating - We are currently experiencing service degradation towards Philippines Smart/Sun We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 17, 08:06 UTC
Sep 16, 2021

No incidents reported.

Sep 15, 2021
Partner Maintenance - Toward United Stated AT&T
Completed - The scheduled maintenance has been completed.
Sep 15, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United Stated AT&T handsets.
Sep 14, 20:39 UTC
Sep 14, 2021
Partner SMS Hubs Maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 17:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS.
Sep 9, 15:17 UTC
Degradation of Service Quality towards Indonesia Operators
Resolved - The incident has been resolved and Services have been restored at side of operator/supplier.
Sep 14, 17:31 UTC
Identified - Delivery issues towards Indonesia Operators are identified. We are working with related network operators to resolve the issue

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 13, 10:35 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 13, 08:23 UTC
Sep 13, 2021
Partner Maintenance - Toward Indonesia Telkomsel
Resolved - The incident has been resolved and Services have been restored at the side of Telkomsel operator.
Sep 13, 23:02 UTC
Update - We are continuing to investigate this issue.
Sep 13, 17:11 UTC
Investigating - Dear Valued Customer,

Please be informed that there will be a maintenance activity at Telkomsel operator. Please find the details below:

Start: 13 September 2021 23:00 GMT + 7

End: 13 September 2021 24:00 GMT + 7

Details: Backend SMSGW service used by BULK PREMIUM and REGULAR BULK.
Impact/Downtime: No

Sorry for the inconvenience caused.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 13, 15:18 UTC
Degradation of Service Quality towards Middle East, Africa, Europe and APAC Region
Resolved - This incident has been resolved.
Sep 13, 08:25 UTC
Identified - This is due to unplanned maintenance of one of our carrier partner.
Sep 13, 07:41 UTC
Update - We are continuing to investigate this issue.
Sep 13, 07:38 UTC
Investigating - We are currently experiencing service degradation towards Middle East, Africa, Europe and APAC Region. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 13, 07:37 UTC
Sep 12, 2021

No incidents reported.

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