All Systems Operational

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Current information on Service Availability
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SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Voice Messaging API Operational
90 days ago
99.99 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be informed that the operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indonesia XL Operator handsets.
Posted on Jul 26, 2024 - 08:36 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 2024 - 07:57 UTC
Scheduled - We are writing to inform you about an upcoming system upgrade to enhance our SMPP Server performance. During this maintenance window, there may be potential service interruptions. The maintenance schedule is as follows:

SMPP Server 1:
Start Date/Time: July 30, 11 PM SGT (UTC+8)
End Date/Time: July 31, 12 AM SGT (UTC+8)
Duration: 1 hour

SMPP Server 2:
Start Date/Time: Aug 1, 11 PM SGT (UTC+8)
End Date/Time: Aug 2, 12 AM SGT (UTC+8)
Duration: 1 hour

Impact:

You may not be able to send traffic via SMPP connection during the maintenance period.

To avoid the disruption:

We highly recommend to connect to our hostname smpp.8x8.com. However if you require to connect to an IP address, please switch to the alternate IP address: 52.220.190.255 instead, to continue uninterrupted service during the upgrade.

Please let us know if you require additional time to switch/update your bind connections. Should you have any questions, do not hesitate to contact us via support@cpaas.8x8.com

We apologize for any inconvenience this may cause.

Jul 16, 2024 - 07:54 UTC
Please be informed that the operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Malaysia DIGI Operator handsets.
Posted on Jul 26, 2024 - 11:39 UTC
We are writing to inform you about an upcoming system upgrade to enhance our SMPP Server performance. During this maintenance window, there may be potential service interruptions. The maintenance schedule is as follows:

SMPP Server 1:
Start Date/Time: July 30, 11 PM SGT (UTC+8)
End Date/Time: July 31, 12 AM SGT (UTC+8)
Duration: 1 hour

SMPP Server 2:
Start Date/Time: Aug 1, 11 PM SGT (UTC+8)
End Date/Time: Aug 2, 12 AM SGT (UTC+8)
Duration: 1 hour

Impact:

You may not be able to send traffic via SMPP connection during the maintenance period.

To avoid the disruption:

We highly recommend to connect to our hostname smpp.8x8.com. However if you require to connect to an IP address, please switch to the alternate IP address: 52.220.190.255 instead, to continue uninterrupted service during the upgrade.

Please let us know if you require additional time to switch/update your bind connections. Should you have any questions, do not hesitate to contact us via support@cpaas.8x8.com

We apologize for any inconvenience this may cause.

Posted on Jul 16, 2024 - 07:56 UTC
Please be informed that the operator is conducting scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Posted on Jul 26, 2024 - 04:17 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 UTC
Scheduled - Please be informed that the operator is conducting scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Jul 5, 12:18 UTC
Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:00 UTC
Update - Please be informed that the operator is conducting scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Jul 5, 12:16 UTC
Scheduled - Please be informed that the operator is conducting scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Jul 5, 12:16 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 10:44 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia Indosat Hutchison. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted by any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Jul 19, 07:14 UTC
Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 08:21 UTC
Investigating - We are experiencing an internal service error in the 8x8 Connect Portal and are currently looking into the issue. You may experience being unable to access transaction logs in the portal.
Jul 18, 05:19 UTC
Resolved - This incident has been resolved.
Jul 18, 02:00 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Operator. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologize for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Jul 18, 00:15 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
Resolved - This incident has been resolved.
Jul 14, 11:38 UTC
Investigating - We are currently experiencing delivery issues towards XL/Axis. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Jul 14, 10:44 UTC
Jul 13, 2024

No incidents reported.