All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
Voice Operational
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Maintenance - Toward Philippines Operators Oct 7, 2022 05:00-06:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Philippines Operators handsets
Posted on Sep 22, 2022 - 03:21 UTC
Past Incidents
Oct 1, 2022
Degradation of Service - Delivery Issue towards Vietnam Mobifone
Resolved - This incident has been resolved.
Oct 1, 08:17 UTC
Investigating - We are currently experiencing delivery issues with Mobifone Vietnam. We are working with related network operators to investigate the incident.

We apologize for the inconvenience caused if you are impacted by any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 1, 06:40 UTC
Degradation of Service - Delivery Issue towards Vietnam Vinaphone
Resolved - This incident has been resolved.
Oct 1, 08:14 UTC
Investigating - We are currently experiencing delivery issues towards Vinaphone Vietnam. We are working with related network operators to investigate the incident.

We apologize for the inconvenience caused if you are impacted by any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 1, 06:20 UTC
Degradation of Service Quality towards Philippines Smart Operator
Resolved - This incident has been resolved.
Oct 1, 04:37 UTC
Investigating - We are currently experiencing service degradation towards Philippines Smart Operator. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 1, 02:06 UTC
Sep 30, 2022
Partner Maintenance - Toward Vietnam Viettel
Completed - The scheduled maintenance has been completed.
Sep 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Viettel handsets.
Sep 30, 11:11 UTC
Degradation of Service - Missing DLR Issue towards Philippines Smart Operator
Resolved - This incident has been resolved.
Sep 30, 01:54 UTC
Investigating - We are currently facing issue in updating DLRs towards operations@wavecell.com which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 28, 05:44 UTC
Sep 29, 2022
Degradation of Service - Delivery Issue towards Philippines Globe Telecom
Resolved - This incident has been resolved.
Sep 29, 17:09 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Globe Telecom. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 29, 16:23 UTC
Degradation of Service - Voice Number Masking Issue towards Vietnam
Resolved - This incident has been resolved.
Sep 29, 11:01 UTC
Monitoring - A fix has been implemented and we are now monitoring the traffic.
Sep 29, 10:29 UTC
Investigating - We are currently experiencing Voice Number Masking Issue towards Vietnam. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any voice delivery issues and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 29, 08:47 UTC
Sep 28, 2022
Degradation of Service - Delivery Issue towards Indonesia XL
Resolved - The incident has been resolved and Services have been restored at side of operator.
Sep 28, 23:36 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia XL. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 28, 23:11 UTC
Degradation of Service - Missing DLR Issue towards Philippines Globe Operator
Resolved - This incident has been resolved.
Sep 28, 12:25 UTC
Investigating - We are currently facing issue in updating DLRs towards Philippines Globe operator which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 28, 08:22 UTC
Sep 27, 2022
Degradation of Service - Delivery Issue towards Indonesia XL & Axis
Resolved - The incident has been resolved and Services have been restored at side of operator.
Sep 27, 20:41 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia XL & Axis. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 27, 16:15 UTC
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Degradation of Service - Delivery Issue towards Philippines Operators
Resolved - This incident has been resolved.
Sep 23, 20:00 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 23, 09:14 UTC
Degradation of Service - Delivery Issue towards Indonesia XL/Axis
Resolved - This incident has been resolved.
Sep 23, 04:28 UTC
Update - We are continuing to investigate this issue.
Sep 23, 04:19 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia XL/Axis. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 23, 04:19 UTC
Sep 22, 2022
Degradation of Service - Missing DLR Issue towards Philippines Operator
Resolved - This incident has been resolved.
Sep 22, 08:36 UTC
Update - We are continuing to investigate this issue.
Sep 16, 03:08 UTC
Investigating - We are currently facing issue in updating DLRs towards Philippines Operator which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 15, 02:43 UTC
Degradation of Service - Missing DLR Issue towards Indonesia Operators
Resolved - This incident has been resolved.
Sep 22, 04:02 UTC
Update - We are continuing to investigate this issue.
Sep 20, 06:20 UTC
Investigating - We are currently facing issue in updating DLRs towards Indonesia Operators which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 20, 06:11 UTC
Sep 21, 2022

No incidents reported.

Sep 20, 2022
Sep 19, 2022
Degradation of Service - Delay in providing Delivery Receipt
Resolved - The issue is resolved. After investigation there was no issue encountered on DR processing/DR latency. Latency observed was below 2 minutes which is still acceptable within the timeframe.
Sep 19, 06:55 UTC
Investigating - We are experiencing a high processing time of Delivery Receipt at the moment and are currently fixing the issue.
Sep 17, 10:40 UTC
Sep 18, 2022

No incidents reported.

Sep 17, 2022
Degradation of Service - Delivery Issue towards Philippines Operators
Resolved - This incident has been resolved.
Sep 17, 14:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 10:48 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 15, 10:13 UTC
Degradation of Service - Delivery Issue towards EMEA Operators
Resolved - This incident has been resolved.
Sep 17, 06:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 04:24 UTC
Investigating - We are currently experiencing delivery issues towards EMEA Operators. We are working to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 17, 02:46 UTC
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