Partner Maintenance - Toward USA and Canada
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS and Toll-Free Numbers.
Degradation of Service - Delivery Issue towards SMART Philippines
Investigating - We are currently experiencing delivery issues towards SMART Philippines. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 19, 20:44 UTC

About This Site

Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Degraded Performance
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Toll-Free, North America Under Maintenance
SMS, Latin America Degraded Performance
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Maintenance - Toward Russia Megafon Oct 20, 20:00 - Oct 21, 00:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Megafon handsets.
Posted on Oct 19, 07:57 UTC
Partner Maintenance - Toward USA AT&T Oct 27, 04:00-11:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from USA AT&T handsets.
Posted on Oct 8, 10:09 UTC
Partner Maintenance - Toward Mexico Telcel Oct 28, 03:00-06:30 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico Telcel handsets.
Posted on Oct 18, 23:48 UTC
Partner Maintenance - Toward Multiple Countries Operators Oct 30, 20:30 - Oct 31, 05:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 03:11 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Countries Operators handsets. Kindly find below impacted operators.

Antigua and Barbuda
(LIME) Cable & Wireless

APUA PCS
Digicel Antigua and Barbuda
Aruba
NewMillenium Digicel
Australia

Lycamobile
Optus
Telstra
Vodafone Pacific
Bahamas
Bahamas Telecommunications Company
Bangladesh

AkTel - Robi
Banglalink – Orascom – Sheba
Citycell
Grameenphone
Teletalk
Warid Telecom International
Barbados
Sunbeach Communications
Belarus

BeST – BTN Life
MTS Belarus
Velcom
Belize
Speednet
Benin
Bell Benin Communications
Bosnia and Herzegovina
BH Telecom
Botswana
BTC - Be mobile
Mascom
Orange Btwna(Vista)
Brazil

Amazonia Cellular
Brazil Telecom Oi
Claro America Movil
CTBC Cellular
Nextel
Sercomtel
TIM
TNL PCS (Oi)
Vivo
Burkina Faso
Airtel
Cameroon
MTN Cameroon
Nextel
Orange Cameroon
Cayman Islands
Cable and Wireless Lime
Digicel Cayman Isl
Central African Republic
Moov CAR Telecel
Nationlink
Orange Centrafrique
Telecel Centrafrique
China
China Mobile
China Telecom CDMA
China Unicom GSM
Congo-Brazzaville
Airtel (celtel)
Warid Congo SA
Congo, DR
Africell Congo
Dominica
C&W Dominica
Digicel Dominica
Egypt

Etisalat Egypt
Orange Egypt (MobiNil)
Telecom Egypt
Vodafone Egypt
El Salvador
Claro/CTE
Telemovil EL Salvador
Faroe Islands
Faroese Telecom
Kall GSM
France

Bouygues Telecom
Free Mobile
MobiquiThings
Orange France
SFR
Georgia

Beeline Georgia (Mobitel)
Geocell
Magti Com
Ghana

Airtel Ghana
Glo Ghana
Kasapa Telecom Ltd (CDMA)
MTN Areeba
Tigo Ghana
Vodafone Onetouch
Grenada

C&W Grenada
Guadeloupe
Orange Guadeloupe
Guatemala

Sercom Guatemala – Claro
Telefonica Guatemala
Tigo - Comcel Guatemala
Guyana
Digicel Guyana
Honduras
Claro Honduras
Digicel
Hondutel
Tigo Honduras (Celtel)
Hong Kong
China Mobile - Peoples
Iceland
Og Vodafone
India

ADIL Haryana
Aircel - Dishnet Wireless (405)
Aircel West Bengal Andaman Nicobar
Airtel Bharti Punjab
Bharti Airtel (405)
BPL Mobile Mumbai
BSNL Haryana
Idea Cellular (405)
IDEA Cellular Delhi
Loop (405)
MTNL Delhi
MTS (404)
MTS (405)
Ping Mobile (HFCL Infotel)
Reliance Assam
Reliance Communications (405)
Tata Teleservices
Uninor (Telenor)
Videocon
Vodafone (405)
Indonesia
Excelcom (XL)
Hutchison 3
Indosat Ooredoo
Mobile 8 – Fren Hepi
PT Natrindo Telepon Seluler (axis)
Smart
Telkomsel
Iran
Irancell
KFZO - TKC
RighTel Communications
Iraq

Asia Cell
Atheer – Zain
Iraqna
Itisaluna
KorekTel
Mobitel
Sanatel
Ireland

Vodafone Ireland
Isle of Man
Manx Telecom
Ivory Coast
Orange Ivory Coast
Japan

KDDI Corporation
NTT DoCoMo
Rakuten Mobile
Softbank
Jersey
Jersey Airtel
Jersey Telecom
Jordan

Fastlink – Zain
MobileCom Orange Petra
Umniah Jordan
Xpress Jordan
Kazakhstan
GSM Kazakhstan (K'CELL)
Kar-Tel LLP (Beeline)
Tele2 (MTS)
Kenya
Airtel
Econet Kenya - Yu
Orange Kenya
Safaricom
Kuwait
Airtel
Viva Kuwait
Wataniya Telecom
Kyrgyzstan
AkTel Fonex
Lebanon

MIC1 Alfa
MIC2 Touch
Liberia
Libercell
Libya

El Madar
Libyana Mobile
Liechtenstein
Mobilkom FL
Orange FL
Tele2 Liechtenstein - Alpmobile
Telecom FL – Swisscom
Macau
CTM
Madagascar
Airtel
Malawi
Airtel Malawi (Celtel)
TNM
Malaysia

Celcom
Digi
Maxis
U Mobile
Maldives

Dhivehi
Wataniya Maldives
Mali
MaliTel
Orange Mali(Ikatel)
Moldova
Eventis S.R.L
Mongolia

MobiCom Mongolia
Skytel
Unitel
Morocco
Maroc Telecom IAM
Medi Telecom
Wana - Inwi
Nepal

Nepal Mobile (NAMASTE)
Smart Telecom Pvt. Ltd.
Spice Nepal (NCELL)
New Zealand
Telecom NZ
Nigeria

Bharti Airtel (Zain)
EMTS Etisalat
Globacom Glomobile
Mtel Nigerian Telecom
MTN Nigeria
Starcomms
Visaphone
Oman

Nawras Oman
Oman Mobile
Pakistan

Mobilink
Telenor Pakistan
Ufone
Warid
Zong (Paktel)
Paraguay
Hola – VOX
Hutchison Paraguay – Claro - AMX
Personal
Tigo Paraguay – Telecel
Philippines
Globe Telecom
Nextel Philippines
Smart Communications
Sun Cellular
Poland
T Mobile
Portugal
MEO
NOS
Vodafone Portugal
Réunion
Orange Reunion
Romania
Cosmote
Russia
Megafon
Primtelefon
SBERBANK-TELECOM LIMITED
Vainah Telecom
Rwanda
Bharti Airtel Rwanda
Tigo Rwanda
Saint Lucia
Digicel Saint Lucia
Saudi Arabia
MTC Saudi Arabia (Zain)
Senegal
Expresso Sénégal (Sudatel)
Orange Senegal - Sonatel
Tigo Senegal - Sentel GSM
Sierra Leone
Airtel
Singapore

MobileOne
SingTel
Starhub
TPG Telecom
Slovakia
Eurotel
Orange
T-Mobile Slovakia
Telefonica O2
Slovenia
Mobitel
Somalia
Hormuud Telecom
Somafone
Somali Telecom Group STG
Telcom Somalia
South Korea

KT Freetel
LG Telecom
SK Telecom
Sri Lanka
Bharti Airtel Lanka
Celltel – Tigo – Etisalat
Hutchinson Sri Lanka
Mobitel Sri Lanka
MTN Dialog
Suriname
(Uniqa) Intelsur
Swaziland

Swazi MTN
Tanzania

Airtel (Zain)
MIC Tanzania Ltd (Tigo)
Viettel Tanzania LTD
Vodacom Tanzania
Zantel
Thailand
AIS
CAT
DTAC
TOT (Thai Mobile)
True Move Company Ltd(True Move)
Tunisia

Ooredoo
Orange
Tunicell - Tunisie Telecom
Turkey

Avea
Avea - Aycell
Turkcell
Vodafone Turkey
Turkmenistan
BCTI
Turks and Caicos Islands
Digicel Turks&Caicos
Uganda
Airtel Uganda Limited
MTN Uganda
Orange Uganda
Warid Telecom
Ukraine
lifecell
United Arab Emirates

Du
Etisalat
United Kingdom

3 UK
EE
O2 UK
Vodafone UK
United States

All
Uzbekistan
Beeline/Unitel
Buztel
Ucell - Coscom
Uzdunrobita - MTS
Venezuela
Movilnet Venezuela
Movistar Venezuela
Vietnam
GTEL
Hutchison - Vietnamobile
Mobifone
Viettel
Vinaphone
Zambia

MTN Zambia
Zain Zambia (celtel)
Zamtel
Oct 15, 03:10 UTC
Past Incidents
Oct 20, 2021
Degradation of Service - Delivery Issue towards GTEL Vietnam
Resolved - The incident has been resolved and Services have been restored at side of operator.
Oct 20, 03:45 UTC
Investigating - We are currently experiencing delivery issues towards GTEL Vietnam. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 19, 17:05 UTC
Partner Maintenance - Toward Russia Tele2
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Tele2 handsets.
Oct 19, 07:55 UTC
Oct 19, 2021
Partner Maintenance - Toward Indonesia and Timor-Leste Operators
Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Toward Indonesia and Timor-Leste Operators handsets.
Oct 6, 09:42 UTC
Partner Maintenance - Toward Multiple Coutries Operators
Completed - The scheduled maintenance has been completed.
Oct 19, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:31 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia and Philippines Operators handsets.
Oct 14, 12:18 UTC
Degradation of Service - Delivery Issue towards Vietnam GTel
Resolved - This incident has been resolved.
Oct 19, 12:03 UTC
Update - The issue has been identified and a fix is being implemented.
Oct 15, 07:55 UTC
Update - The issue has been identified and a fix is being implemented.
Oct 14, 03:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 12, 03:39 UTC
Investigating - We are currently experiencing delivery issues towards Vietnam GTel. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 11, 07:48 UTC
Partner Maintenance - Toward USA AT&T
Completed - The scheduled maintenance has been completed.
Oct 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 04:02 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Toward USA AT&T handsets.
Oct 8, 10:12 UTC
Partner Maintenance - Toward Multiple Countries
Completed - The scheduled maintenance has been completed.
Oct 19, 05:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 05:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Countries handsets. Kindly find impacted countries and operators below:

Lithuania Tele2 Lithuania
Hong Kong Hutchison
Hong Kong China Unicom Inter
Hong Kong Truphone (Hong Kong) Ltd
Hong Kong China Motion Telecom
Hong Kong China-Hongkong Telecom Limited
Hong Kong China Mobile - Peoples
Cambodia Sotelco
Taiwan Far EasTone
Taiwan Asia Pacific Telecom
Taiwan Star Telecom
Taiwan Chunghwa Telecom
Malaysia Maxis
Malaysia Celcom
Malaysia Digi
Malaysia U Mobile
Malaysia Tune Talk
Malaysia Webe
Oct 18, 03:58 UTC
Oct 18, 2021
Degradation of Service - Delivery Issue towards Vietnam Mobifone
Resolved - We are no longer experiencing delivery issue towards Vietnam Mobifone.
This incident has been resolved.
Oct 18, 05:34 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Degradation of Service - Missing DLR Issue towards France Operators
Resolved - This incident has been resolved.
Oct 16, 16:29 UTC
Investigating - We are currently facing issue in updating DLRs towards France Operators which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 16, 10:14 UTC
Degradation of Service - Missing DLR Issue towards Germany Operators
Resolved - This incident has been resolved.
Oct 16, 16:27 UTC
Investigating - We are currently facing issue in updating DLRs towards Germany Operators which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 16, 09:45 UTC
Partner Maintenance - Toward Saudi Arabia Operators
Completed - The scheduled maintenance has been completed.
Oct 16, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 08:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Saudi Arabia operators handsets.
Oct 12, 07:23 UTC
Degradation of Service - Delivery Issue towards Indonesia Indosat
Resolved - We are no longer experiencing delivery issue towards Indonesia Indosat.
This incident has been resolved.
Oct 16, 04:51 UTC
Oct 15, 2021
Partner Maintenance - Toward Vietnam Mobifone
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Mobifone handsets.
Oct 15, 10:13 UTC
Degradation of Service - Delivery Issue towards Pakistan Operators
Resolved - We are no longer experiencing delivery issue towards Pakistan Operators.
This incident has been resolved.
Oct 15, 10:37 UTC
Investigating - We are currently experiencing delivery issues towards Pakistan Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 15, 10:33 UTC
Degradation of Service - Delivery Issue towards Vietnam Mobifone
Resolved - We are no longer experiencing delivery issue towards Vietnam Mobifone.
This incident has been resolved.
Oct 15, 07:54 UTC
Monitoring - We have received an update from the network operator that the incident is now resolved. We will continue to monitor the traffic to ensure a reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 15, 05:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 01:52 UTC
Investigating - We are currently experiencing delivery issues towards Vietnam Mobifone. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 15, 00:09 UTC
Partner Maintenance - Toward Russia Beeline
Completed - The scheduled maintenance has been completed.
Oct 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 15:21 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Beeline handsets.
Oct 12, 15:21 UTC
Oct 14, 2021
Degradation of Service - Delivery issue towards Brazil Operators
Resolved - This incident has been resolved.
Oct 14, 23:11 UTC
Update - We are continuing to investigate this issue.
Oct 13, 22:05 UTC
Investigating - We are currently experiencing degradation of service towards Brazil Operators. We are working with related network operators to investigate the incident.

To ensure continuity of service, we have rerouted our traffic to our backup route.

We apologise for the inconvenience of this incident. Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 13, 22:04 UTC
Partner Maintenance - Toward Vietnam Mobifone
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 16:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Toward Vietnam Mobifone handsets.
Oct 14, 10:57 UTC
Degradation of Service - Delivery issue towards EMEA Operators
Resolved - This incident has been resolved.
Oct 14, 17:49 UTC
Monitoring - Please be informed that there is a connection failure on following Operators:

Country Network MCCMNC
Germany O2 262003
Iraq Atheer – Zain 418020
Kuwait Airtel 419002
Saudi Arabia MTC Saudi Arabia (Zain) 420004
South Sudan ZAIN 659006
Uganda MTN Ugand 641010

We are currently monitoring the traffic towards concerned Operators.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 14, 17:41 UTC
Degradation of Service - Delivery Issue towards Multiple Country Operators
Resolved - This incident has been resolved.
Oct 14, 13:04 UTC
Investigating - We are currently experiencing delivery issues towards Multiple Country Operators. Impacted operators:

Argentina - Telefonica Moviles S.A., Telecom Personal, AMX Argentina (Claro)
Bolivia - Nuevatel, Entel Bolivia, Tigo Bolivia (Telecel)

To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 12, 11:03 UTC
Degradation of Service - Delivery Issue towards Philippines Operators
Resolved - This incident has been resolved.
Oct 14, 12:36 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 14, 02:04 UTC
Partner Maintenance - Toward Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 04:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from small US Carriers handsets.
Oct 7, 19:27 UTC
Partner Maintenance - Toward United States & Canada Operators
Completed - The scheduled maintenance has been completed.
Oct 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 23:59 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United States & Canada Operators handsets.
Sep 30, 23:20 UTC
Degradation of Service - Delivery Issue towards Vietnam Mobifone
Resolved - This incident has been resolved.
Oct 14, 05:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 14, 04:42 UTC
Investigating - We are currently experiencing delivery issues towards Vietnam Mobifone. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 14, 04:04 UTC
Degradation of Service Quality towards Vietnam
Resolved - The incident has been resolved and Services have been restored at side of operator/supplier.
Oct 14, 02:59 UTC
Oct 13, 2021
Partner SMS Hub Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 10:15 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance on their SMS Hubs. During the maintenance window, there could be intermittent delays delivering SMS.
Oct 6, 10:14 UTC
Partner Maintenance - Toward Philippines Globe Telecom
Completed - The scheduled maintenance has been completed.
Oct 13, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Philippines Globe Telecom handsets.
Oct 6, 10:30 UTC
Partner Maintenance - Toward USA AT&T
Completed - The scheduled maintenance has been completed.
Oct 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:02 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 05:53 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from USA AT&T handsets.
Oct 8, 05:53 UTC
Partner Maintenance - Toward Small US Carriers
Completed - The scheduled maintenance has been completed.
Oct 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Small US Carriers handsets.
Oct 7, 19:25 UTC
Partner Maintenance - Towards Orange Operator for Multiple Countries
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:30 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from affected Country Operators below:

Egypt Orange
Myanmar Orange
Jordan Orange
Morocco Orange
Pakistan Orange
Congo Orange
Senegal Orange
Mauritius Orange
Cameroon Orange
Ukraine Orange
Afghanistan Orange
Switzerland Orange
Irag Orange
Mali Orange
Tunisia Orange
United Kingdom Orange
Benin Orange
Sierra Leone Orange
Uzbekistan Orange
Armenia Orange
Madagascar Orange
Oct 12, 21:17 UTC
Partner Maintenance - Toward United States and Canada Operators
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United States and Canada Operators handsets.
Oct 7, 23:23 UTC
Degradation of Service Quality towards Indonesia Telkomsel
Resolved - This incident has been resolved.
Oct 13, 02:19 UTC
Update - We are continuing to investigate this issue.
Oct 12, 11:12 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Telkomsel. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 12, 03:00 UTC
Oct 12, 2021
Degradation of Service - Delivery Issue towards Indonesia Operators
Resolved - This incident has been resolved.
Oct 12, 13:23 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 12, 08:55 UTC
Oct 11, 2021
Partner Maintenance - Toward Philippines Smart
Resolved - The incident has been resolved and Services have been restored at side of operator.
Oct 11, 22:11 UTC
Monitoring - We have received an update from the network operator that the incident is now resolved. We will continue to monitor the traffic to ensure a reliable service quality for our customers.

Further details regarding the root cause of the service degradation are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 11, 16:43 UTC
Investigating - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Philippines Smart handsets.
Oct 11, 16:00 UTC
Partner Maintenance - Toward USA AT&T
Completed - The scheduled maintenance has been completed.
Oct 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 04:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from USA AT&T handsets.
Oct 8, 10:08 UTC
Degradation of Service Quality towards UAE Etisalat
Resolved - The incident has been resolved and Services have been restored at side of operator/supplier.
Oct 11, 05:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 13:21 UTC
Investigating - We are currently experiencing service degradation towards UAE Etisalat. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 9, 08:24 UTC
Degradation of Service Quality towards Indonesia Operators
Resolved - We are no longer experiencing delivery issue towards Indonesia Operator.
This incident has been resolved.
Oct 11, 01:47 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 10, 15:47 UTC
Oct 10, 2021
Oct 9, 2021
Degradation of Service - Delay Delivery Issue towards Vietnam GTEL
Resolved - This incident has been resolved.
Oct 9, 05:48 UTC
Investigating - We are currently experiencing delay delivery issues towards Vietnam GTEL with SMS brandname on International sector. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 9, 05:47 UTC
Oct 8, 2021
Degradation of Service - Missing DLR Issue towards Thailand Operators
Resolved - We are no longer experiencing missing DLR towards Thailand Operators .
This incident has been resolved.
Oct 8, 14:12 UTC
Investigating - We are currently facing issue in updating DLRs towards Thailand Operators which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 7, 07:11 UTC
Degradation of Service - Missing DLR Issue towards Indonesia Indosat
Resolved - This incident has been resolved.
Oct 8, 04:27 UTC
Investigating - We are currently facing issue in updating DLRs towards Indonesia Indosat which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 8, 02:13 UTC
Degradation of Service - Missing DLR Issue towards Malaysia Celcom
Resolved - This incident has been resolved.
Oct 8, 03:49 UTC
Investigating - We are currently facing issue in updating DLRs towards Malaysia Celcom which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 8, 03:23 UTC
Oct 7, 2021
Partner Maintenance - Toward Indonesia Telkomsel
Completed - The scheduled maintenance has been completed.
Oct 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:04 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 7, 06:41 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Telkomsel handsets.
Oct 7, 06:41 UTC
Partner Maintenance - Toward Vietnam Mobifone
Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 16:03 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 6, 03:33 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Mobifone handsets.
Oct 6, 03:33 UTC
Degradation of Service Quality towards Indonesia Indosat
Resolved - The incident has been resolved and Services have been restored at side of operator.
Oct 7, 13:31 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Indosat. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 7, 11:57 UTC
Partner Maintenance - Toward USA T-Mobile
Completed - The scheduled maintenance has been completed.
Oct 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from USA T-Mobile handsets.
Oct 5, 21:09 UTC
Partner Maintenance - Toward USA Sprint
Completed - The scheduled maintenance has been completed.
Oct 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 5, 10:17 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from USA Sprint handsets.
Oct 5, 10:17 UTC
Degradation of Service Quality towards Indonesia Hutchison
Resolved - This incident has been resolved.
Oct 7, 09:28 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Hutchison. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 7, 06:29 UTC
Partner Maintenance - Toward Russia Operators
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Operators handsets.
Oct 6, 15:00 UTC
Oct 6, 2021
Partner Maintenance - Toward T-Mobile USA
Completed - The scheduled maintenance has been completed.
Oct 6, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 05:02 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile USA handsets.
Oct 5, 14:04 UTC
Partner Maintenance - Toward United States & Canada Operators
Completed - The scheduled maintenance has been completed.
Oct 6, 06:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 03:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 22:56 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from United States & Canada Operators handsets.
Oct 1, 22:56 UTC
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