All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
Voice, South Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Central Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Western Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
Voice, Oceania Operational
90 days ago
100.0 % uptime
Today
Voice, Europe Operational
90 days ago
100.0 % uptime
Today
Voice, Africa Operational
90 days ago
100.0 % uptime
Today
Voice, North America Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
99.99 % uptime
Today
Dial-In / Dial-Out Operational
90 days ago
100.0 % uptime
Today
Video Services Operational
90 days ago
100.0 % uptime
Today
JaaS API Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
99.99 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Partner Maintenance - Toward Japan Rakuten Mar 16, 2026 13:00-20:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan Rakuten handsets.
Posted on Feb 18, 2026 - 04:24 UTC

2 of 2 - High Availability (HA) Activity for SMPP Platform 2026 Mar 24, 2026 00:00-03:00 UTC

We will be conducting High Availability (HA) Activity on our CPaaS platform.
No downtime is expected.

You may observe SMPP binds disconnect and re-connect automatically.

Should you observe any further issues, don't hesitate to reach out to us at cpaas-support@8x8.com
Posted on Feb 18, 2026 - 05:56 UTC
Mar 14, 2026
Partner Maintenance - Toward Taiwan Operator
Completed - The scheduled maintenance has been completed.
Mar 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Mar 10, 12:14 UTC
Mar 13, 2026

No incidents reported.

Mar 12, 2026
Asia Pacific Platform Region, Emergency Voice Infrastructure Maintenance (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Mar 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 16:00 UTC
Scheduled - We will be performing a scheduled emergency infrastructure maintenance for Voice services on our Asia Pacific Platform Region to enhance system performance and stability.

Start: March 13, 2026, 12:00 AM SGT (UTC+8)
End: March 13, 2026, 1:00 AM SGT (UTC+8)

Expected Impact: None. This is a zero-downtime activity; all voice services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Mar 12, 08:09 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutchinson
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat Ooredoo Hutchinson handsets.
Mar 10, 08:37 UTC
Mar 9, 2026
Partner Maintenance - Toward Singapore M1 Operator
Completed - The scheduled maintenance has been completed.
Mar 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore M1 Operator handsets.
Mar 4, 05:42 UTC
Degradation of Service - Delivery Issue towards Indonesia XLSmart
Resolved - This incident has been resolved.
Mar 9, 07:41 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia XLSmart. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 9, 06:18 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Partner Maintenance - Toward Singapore MobileOne Operator
Completed - The scheduled maintenance has been completed.
Mar 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore MobileOne Operator handsets.
Mar 6, 11:48 UTC
Automation Workflow Internal Service Issue
Resolved - We are working directly with affected accounts to restore their automations.
Mar 6, 01:25 UTC
Investigating - We are experiencing an internal service issue where Customers are unable to execute, view, or manage existing automation workflows.

Our Engineering team is now investigating on the issue
Mar 4, 09:46 UTC
Mar 5, 2026
Operator Maintenance - Toward Indonesia XL
Completed - The scheduled maintenance has been completed.
Mar 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:00 UTC
Scheduled - Please be informed that the operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from Indonesia XL handsets.
Mar 4, 10:38 UTC
Mar 4, 2026
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutchinson
Completed - The scheduled maintenance has been completed.
Mar 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat Ooredoo Hutchinson handsets.
Mar 3, 11:10 UTC
Degradation of Service - Delivery Issue towards Indonesia Telkomsel Operator
Resolved - This incident has been resolved.
Mar 4, 14:59 UTC
Identified - We have been informed by Telkomsel that there are currently issues affecting the DR system. They are actively working to resolve the situation as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your understanding.
We will provide updates as soon as we receive further information from Telkomsel.
Thank you for your support.
Mar 4, 06:37 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia Telkomsel Operator. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 3, 16:28 UTC
Mar 3, 2026
Degradation of Service - Number Masking, Voice messaging Notification and OTP, SIP
Resolved - This incident has been resolved.
Mar 3, 09:42 UTC
Update - We are continuing to monitor for any further issues.
Mar 3, 09:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 3, 09:34 UTC
Update - We are continuing to investigate this issue.
Mar 3, 09:23 UTC
Update - We are continuing to investigate this issue.
Mar 3, 09:20 UTC
Investigating - We are currently experiencing service degradation on our Number Masking, Voice messaging Notification and OTP, SIP. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 3, 09:17 UTC
Infrastructure Update: 8x8 CPaaS Platform IP Expansion
Completed - The scheduled maintenance has been completed.
Mar 3, 03:30 UTC
Scheduled - As announced previously, with email subject : Action Required: Update Firewall Whitelist for 8x8 CPaaS SMS & Messaging APIs by October 31, 2025

As part of our commitment to service excellence, this infrastructure expansion is necessary to support future capacity growth, enhance routing performance, and improve the overall resilience of the 8x8 CPaaS platform.

No downtime is expected if the new IPs have been whitelisted and if your systems do not restrict outbound traffic based on destination IP addresses..

For any questions or concerns, feel free to reach our support team via support@cpaas.8x8.com
Mar 2, 04:04 UTC
Mar 2, 2026
1 of 2 - High Availability (HA) Activity for SMPP Platform 2026
Completed - The scheduled maintenance has been completed.
Mar 2, 17:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:16 UTC
Scheduled - We will be conducting High Availability (HA) Activity on our CPaaS platform.
No downtime is expected.

You may observe SMPP binds disconnect and re-connect automatically.

Should you observe any further issues, don't hesitate to reach out to us at cpaas-support@8x8.com
Feb 18, 05:54 UTC
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

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