All Systems Operational

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Current information on Service Availability
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SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Send API Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
ChatApps Groups Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Please be informed that we will be undergoing a scheduled Production Maintenance Activity on July 1st, 2021, with no service impact.

However, following the maintenance, a new default request rate limits for SMS and ChatApps API endpoints by 1800 requests per second per sub-account, and 3000 requests per second per IP address with no maximum daily quota will be implemented.

All requests exceeding the above-mentioned quota will be rejected by the API with “429 Too Many Requests HTTP Status”.

The API will also return the "Retry-After" HTTP header with the value indicating when the client can retry the request. The header will read - “Retry-After: 1”.

If you need to submit a higher volume of messages in bulk, please ensure to use the Batch API that allows you to submit up to 10,000 messages in a single API request. These limits can be adjusted upon request and you can do so by replying to this message to get a quota increase.

What do I need to do to be compliant?
If it is rejected due to an exceeded quota, do follow the process by submitting the message to our API.

Feel free to contact us at cpaas-support@8x8.com if you have any questions regarding this new policy. We will be happy to assist you further.
Posted on Jun 17, 05:39 UTC
Past Incidents
Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 16:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 16:00 UTC
Scheduled - Dear Valued Customer,

Please be informed that we will be undergoing a scheduled Production Database Maintenance Activity on Wednesday, June 16, 2021, with no service impact. This maintenance will not disrupt any services.
Jun 15, 02:23 UTC
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.