Degradation of Service - Missing DLR Issue towards Philippines Smart Operator
Investigating - We are currently facing issue in updating DLRs towards Philippines Smart Operator which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 18, 05:26 UTC

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
99.99 % uptime
Today
SMS API Operational
90 days ago
99.99 % uptime
Today
SMS Engage API Operational
90 days ago
99.99 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
99.99 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Degraded Performance
90 days ago
100.0 % uptime
Today
Reporting API Degraded Performance
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
SMS, APAC Operational
SMS, Europe Operational
SMS, Middle East & Africa Operational
SMS Toll-Free, North America Operational
SMS, Latin America Operational
Voice Operational
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Partner Maintenance - Toward Vietnam Operators May 19, 15:00-18:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Operators handsets.
Posted on May 16, 10:00 UTC
Partner Maintenance - Toward Multiple Countries May 22, 18:00-21:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from the handsets.
Posted on Mar 25, 06:53 UTC
Partner Maintenance - Toward Multiple Country May 22, 19:00-21:00 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country handsets.
Posted on May 17, 08:26 UTC
Partner Maintenance - Toward Singapore SingTel May 24, 15:00 - May 25, 01:30 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore SingTel handsets.
Posted on May 12, 07:28 UTC
Partner Maintenance - Toward Singapore SingTel May 24, 17:00-20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 12, 07:33 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore SingTel handsets.
May 12, 07:32 UTC
Past Incidents
May 19, 2022
Operators Maintenance - Toward Russia Megafon & Tele2
Completed - The scheduled maintenance has been completed.
May 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 20:00 UTC
Scheduled - Please be informed that operators is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Megafon & Tele2 handsets.
May 4, 14:10 UTC
May 18, 2022
Partner Maintenance - Toward Indonesia Indosat
Completed - The scheduled maintenance has been completed.
May 18, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:45 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat handsets.
May 17, 08:33 UTC
Partner Maintenance - Toward Vietnam Operators
Completed - The scheduled maintenance has been completed.
May 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 15:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Operators handsets.
May 16, 09:58 UTC
Partner Maintenance - Toward Multiple Country
Completed - The scheduled maintenance has been completed.
May 18, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country handsets.
May 9, 10:31 UTC
Degradation of Service - Delivery Issue towards Multiple Country Operators
Resolved - This incident has been resolved.
May 18, 04:06 UTC
Investigating - We are currently experiencing delivery issues towards Multiple Country Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 17, 20:14 UTC
Degradation of Service - Missing DLR Issue towards Philippines Globe
Resolved - This incident has been resolved.
May 18, 03:56 UTC
Investigating - We are currently facing issue in updating DLRs towards Philippines Globe which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 13, 08:36 UTC
Degradation of Service - Delivery Issue towards Taiwan APT
Resolved - This incident has been resolved.
May 18, 03:54 UTC
Investigating - We are currently experiencing delivery issues towards Taiwan APT. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 13, 08:03 UTC
Degradation of Service - Delivery Issue towards Multiple Country Operators
Resolved - This incident has been resolved.
May 18, 03:53 UTC
Investigating - We are currently experiencing delivery issues towards Multiple Country Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 11, 18:58 UTC
Degradation of Service - Delivery Issue towards Indonesia Telkomsel
Resolved - This incident has been resolved.
May 18, 03:51 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia Telkomsel. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 11, 08:53 UTC
May 17, 2022
Degradation of Service - Delivery Issue towards Multiple Country
Resolved - This incident has been resolved.
May 17, 12:08 UTC
Investigating - We are currently experiencing delivery issues towards Multiple Country. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 17, 11:07 UTC
Degradation of Service - Delivery Issue towards Singapore and Taiwan Operators
Resolved - This incident has been resolved.
May 17, 01:19 UTC
Investigating - We are currently experiencing delivery issues towards Singapore and Taiwan Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 13, 09:23 UTC
Operators Maintenance - Toward Russia Megafon
Completed - The scheduled maintenance has been completed.
May 17, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 UTC
Scheduled - Please be informed that operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Megafon handsets.
May 4, 14:09 UTC
May 16, 2022
Partner Maintenance - Toward Indonesia Hutchison 3
Completed - The scheduled maintenance has been completed.
May 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Hutchison 3 handsets.
May 16, 04:38 UTC
Partner Maintenance - Toward Indonesia Hutchison 3
Completed - The scheduled maintenance has been completed.
May 16, 01:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Hutchison 3 handsets.
May 15, 12:02 UTC
May 15, 2022
May 14, 2022

No incidents reported.

May 13, 2022
May 12, 2022
Partner SMS Hubs Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 12, 06:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Countries handsets.
May 6, 10:23 UTC
Degradation of Service - Delivery Issue towards Singapore Simba Telecom
Resolved - We are no longer experiencing delivery issue towards Singapore Simba Telecom.
This incident has been resolved.
May 12, 02:44 UTC
Investigating - We are currently experiencing delivery issues towards Singapore Simba Telecom. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 12, 02:29 UTC
Operators Maintenance - Toward Russia Megafon & Tele2
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - Please be informed that operators is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Megafon & Tele2 handsets.
May 4, 14:07 UTC
May 11, 2022
Partner Maintenance - Toward Singapore Starhub
Completed - The scheduled maintenance has been completed.
May 11, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore Starhub handsets.
May 11, 13:51 UTC
Degradation of Service - Delivery Issue towards Multiple Country
Resolved - This incident has been resolved.
May 11, 05:32 UTC
Investigating - We are currently experiencing delivery issues towards Multiple Country. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 11, 05:30 UTC
Degradation of Service - Delivery Issue towards Taiwan STAR TELECOM
Resolved - This incident has been resolved.
May 11, 01:39 UTC
Investigating - We are currently experiencing delivery issues towards Taiwan STAR TELECOM . We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 10, 09:49 UTC
Partner Maintenance - Toward Multiple Country Operators
Completed - The scheduled maintenance has been completed.
May 11, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 19:20 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country Operators handsets.
Apr 29, 19:20 UTC
May 10, 2022
Partner Maintenance - Toward Vietnam Viettel
Completed - The scheduled maintenance has been completed.
May 10, 17:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Viettel handsets.
May 10, 15:51 UTC
May 9, 2022
Degradation of Service Quality towards KDDI Japan
Resolved - This incident has been resolved.
May 9, 19:09 UTC
Investigating - We are currently experiencing service degradation towards KDDI Japan. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 9, 10:46 UTC
Degradation of Service Quality towards Vietnam Operators
Resolved - This incident has been resolved.
May 9, 12:04 UTC
Investigating - We are currently experiencing service degradation towards Vietnam Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 9, 09:20 UTC
Partner Maintenance - Toward Multiple Country
Update - The scheduled maintenance has been completed.
May 9, 07:22 UTC
Completed - The scheduled maintenance has been completed.
May 9, 03:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 02:40 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country handsets.
May 9, 02:39 UTC
May 8, 2022
Partner Maintenance - Toward Indonesia Indosat
Completed - The scheduled maintenance has been completed.
May 8, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:31 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat handsets.
May 7, 04:40 UTC
Partner Maintenance - Toward Multiple Country Operators
Completed - The scheduled maintenance has been completed.
May 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 19:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country handsets.
Apr 22, 03:11 UTC
Degradation of Service - Delivery Issue towards Japan Operators
Resolved - This incident has been resolved.
May 8, 13:35 UTC
Investigating - We are currently experiencing delivery issues towards Japan Operators. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 8, 10:28 UTC
May 7, 2022
Partner Maintenance - Toward Multiple Country Operators
Completed - The scheduled maintenance has been completed.
May 7, 22:13 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Multiple Country Operators handsets.
May 7, 07:31 UTC
May 6, 2022
Degradation of Service - Delivery Issue towards Philippines Smart
Resolved - This incident has been resolved.
May 6, 14:19 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Smart. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 4, 06:26 UTC
Degradation of Service - Delivery Issue towards Philippines Operators
Resolved - We are no longer experiencing delivery issue towards Philippines Operators.
This incident has been resolved.
May 6, 10:13 UTC
Investigating - We are currently experiencing delivery issues towards Philippines Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 6, 10:01 UTC
May 5, 2022
Degradation of Service - Delivery Issue towards Vietnam Viettel
Resolved - The incident has been resolved and Services have been restored at side of operator.
May 5, 08:45 UTC
Identified - We are currently experiencing delivery issues towards Vietnam Viettel. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 5, 07:05 UTC
Degradation of Service - Delivery Issue towards Malaysia Operators
Resolved - We are no longer experiencing delivery issue towards Malaysia Operators.
This incident has been resolved.
May 5, 07:15 UTC
Identified - We are currently experiencing delivery issues towards Malaysia Operators. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
May 5, 07:13 UTC
Operators Maintenance - Toward Russia Megafon & Tele2
Completed - The scheduled maintenance has been completed.
May 5, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC
Scheduled - Please be informed that operators is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Russia Megafon & Tele2 handsets.
May 4, 14:06 UTC
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