Investigating - We are currently experiencing service degradation of 2-Way SMS Service. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Jul 11, 2025 - 09:24 UTC
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan NTT Docomo handsets. Posted on
Jul 09, 2025 - 03:47 UTC
Resolved -
This incident has been resolved.
Jul 16, 18:05 UTC
Investigating -
We are currently facing issue in updating DLRs towards Philippines - Globe Telecom which will have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.
We are working with related network operators to solve this incident.
We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Jul 16, 14:30 UTC
Resolved -
This incident has been resolved.
Jul 15, 05:00 UTC
Investigating -
We are currently facing issues in updating DLRs, which have a partial impact on the delivery reports. Please note that this is NOT affecting the actual message delivery.
We will continue to monitor the DLR update to ensure reliable service quality for our customers. Further details regarding the root cause of the delivery issue are still pending.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Jul 15, 03:13 UTC
Resolved -
This incident has been resolved.
Jul 11, 09:15 UTC
Investigating -
We are currently experiencing service degradation of 2-Way SMS Service. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Jul 2, 03:52 UTC
This transition is designed to be seamless with no expected downtime for any of our services. Our support operations will remain fully functional, and all customer ticket escalations will proceed as normal.
No action is required on your part. We appreciate your attention to this update.
Jul 9, 03:07 UTC
Completed -
The scheduled maintenance has been completed.
Jul 7, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 UTC
Scheduled -
Please be advised that we will be conducting scheduled maintenance on the Video Interaction Service on July 7 between 22:00 and 22:45 UTC.
During this period, we anticipate a service downtime of approximately 45 minutes. We recommend that clients plan their service usage accordingly to accommodate this temporary interruption.
We apologize for any inconvenience. Should you have any questions, please contact our support team at cpaas-support@8x8.com.
Jul 3, 05:03 UTC