We are writing to inform you of two significant updates to Telkomsel's policies, effective April 1st, 2024 with the below criteria:
Requirement for Brand Inclusion in OTP SMS:
It is mandatory for every OTP (One-Time Password) SMS sent through Telkomsel's network to include the name of the associated brand, service, or program. Any OTP SMS lacking brand identification will result in traffic being blocked.
Blocking of Inactive Sender IDs:
Telkomsel will block Sender IDs that have not been used for transactions in the next six months starting from 1st of April 2024.
We kindly request your cooperation in adhering to these new policies to ensure a seamless transition and continued reliability of Telkomsel's services.
Should you have any questions or require further assistance regarding these changes, please feel free to contact our dedicated support team at cpaas-support@8x8.com.
Thank you for your attention to these important updates. We value your partnership and look forward to continued collaboration in maintaining the highest standards of security and service excellence. Posted on
Mar 26, 2024 - 02:14 UTC
Resolved -
This incident has been resolved.
Mar 25, 23:43 UTC
Update -
We are continuing to investigate this issue.
Mar 25, 17:25 UTC
Investigating -
We are currently experiencing Missing/Delay DLR towards Philippines - Smart Communications. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 25, 17:24 UTC
Resolved -
This incident has been resolved.
Mar 24, 23:25 UTC
Update -
We are continuing to monitor for any further issues.
Mar 24, 22:25 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 24, 22:24 UTC
Investigating -
We are currently experiencing service degradation towards Indonesia Hutchison 3, where there is an operator issue level. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 25, 20:03 UTC
Resolved -
This incident has been resolved.
Mar 21, 08:43 UTC
Investigating -
We are currently experiencing delivery issues towards Singapore MobileOne. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 21, 04:31 UTC
Resolved -
This incident has been resolved.
Mar 20, 01:15 UTC
Identified -
We are currently experiencing delivery issues towards Singapore - SingTel. We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 19, 23:21 UTC