All Systems Operational

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Current information on Service Availability
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SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Indonesia Telkomsel Policy Update Apr 1, 2024 00:00 - Apr 2, 2024 00:00 UTC
Dear Valued Customers,

We are writing to inform you of two significant updates to Telkomsel's policies, effective April 1st, 2024 with the below criteria:

Requirement for Brand Inclusion in OTP SMS:

It is mandatory for every OTP (One-Time Password) SMS sent through Telkomsel's network to include the name of the associated brand, service, or program. Any OTP SMS lacking brand identification will result in traffic being blocked.

Blocking of Inactive Sender IDs:

Telkomsel will block Sender IDs that have not been used for transactions in the next six months starting from 1st of April 2024.

We kindly request your cooperation in adhering to these new policies to ensure a seamless transition and continued reliability of Telkomsel's services.

Should you have any questions or require further assistance regarding these changes, please feel free to contact our dedicated support team at cpaas-support@8x8.com.

Thank you for your attention to these important updates. We value your partnership and look forward to continued collaboration in maintaining the highest standards of security and service excellence.

Posted on Mar 26, 2024 - 02:14 UTC
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024
Resolved - This incident has been resolved.
Mar 25, 23:43 UTC
Update - We are continuing to investigate this issue.
Mar 25, 17:25 UTC
Investigating - We are currently experiencing Missing/Delay DLR towards Philippines - Smart Communications. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Mar 25, 17:24 UTC
Mar 24, 2024
Resolved - This incident has been resolved.
Mar 24, 23:25 UTC
Update - We are continuing to monitor for any further issues.
Mar 24, 22:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 22:24 UTC
Investigating - We are currently experiencing service degradation towards Indonesia Hutchison 3, where there is an operator issue level. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Mar 25, 20:03 UTC
Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 08:43 UTC
Investigating - We are currently experiencing delivery issues towards Singapore MobileOne. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Mar 21, 04:31 UTC
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 01:15 UTC
Identified - We are currently experiencing delivery issues towards Singapore - SingTel. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Mar 19, 23:21 UTC
Mar 19, 2024
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.