Investigating - We are currently investigating this issue.
May 06, 2025 - 11:05 UTC
Identified - The issue has been identified and a fix is being implemented.
May 06, 2025 - 11:05 UTC
Investigating - We are experiencing an internal service errors on Contacts Management in Customer Portal for United Kingdom DC Account:
Unable to Fetch Contacts
Unable to Add/Delete/Update Contacts and Contact Groups
Unable to Process Upload Contacts

Please accept apologise for inconvenience caused, and please do reach out to cpaas-support@8x8.com for any further assistance.

May 05, 2025 - 07:52 UTC

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Current information on Service Availability
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SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
99.65 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
98.61 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
99.93 % uptime
Today
Management API Operational
90 days ago
99.93 % uptime
Today
Reporting API Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Degraded Performance
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Degraded Performance
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
JaaS API ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Operator Maintenance - Toward Malaysia Digi May 19, 2025 17:15-18:45 UTC

Please be informed that the Digi Operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Digi handsets.
Posted on May 15, 2025 - 11:01 UTC
May 19, 2025

No incidents reported today.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025
Completed - The scheduled maintenance has been completed.
May 12, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Scheduled - Please be informed that the Indosat Ooredoo Hutchison Operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Apr 25, 09:32 UTC
May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Resolved - This incident has been resolved.
May 9, 14:26 UTC
Monitoring - We have observed that the traffic quality has back to normal. We will continue to monitor the situation closely.
May 9, 14:09 UTC
Investigating - We are currently experiencing delivery issues towards Indonesia - Telkomsel. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted by any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

May 9, 11:27 UTC
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 16:00 UTC
Scheduled - Please be informed that the Indosat Ooredoo Hutchison Operator is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Apr 30, 08:07 UTC
May 5, 2025