All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
99.95 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
99.76 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out Operational
90 days ago
100.0 % uptime
Today
Video Services Operational
90 days ago
100.0 % uptime
Today
JaaS API Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IOH Operator Maintenance - Indonesia Dec 9, 2025 17:00-19:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from IOH Operator handsets.
Posted on Nov 26, 2025 - 13:34 UTC

Partner Maintenance - Toward Japan - Softbank Dec 10, 2025 15:00-21:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan - Softbank handsets.
Posted on Nov 27, 2025 - 08:27 UTC

Partner Maintenance - Toward Japan - Softbank Dec 11, 2025 15:00-21:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan - Softbank handsets.
Posted on Nov 27, 2025 - 08:30 UTC

Partner Maintenance - Toward Taiwan Operator Dec 12, 2025 16:00-17:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Posted on Nov 25, 2025 - 11:21 UTC
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Sign-Up Issue - Unable to Create New Accounts in 8x8 Connect
Resolved - This incident has been resolved.
Dec 3, 03:34 UTC
Investigating - We are currently experiencing an issue with new account registrations in 8x8 Connect, where users are unable to successfully sign up for a new account. This issue affects only the account creation process and does not impact existing users or other platform features.

We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this as quickly as possible.

If you require further assistance, please reach out to cpaas-support@8x8.com
Dec 3, 01:43 UTC
Dec 2, 2025
Partner Maintenance - Toward Singapore - Starhub
Completed - The scheduled maintenance has been completed.
Dec 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore - Starhub handsets.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts.
Nov 27, 15:36 UTC
Dec 1, 2025
Degradation of Service - Delayed SMS Delivery for ID and UK Data Center Account
Resolved - This incident has been resolved.
Dec 1, 02:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 02:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 02:17 UTC
Investigating - We are currently experiencing delay with SMS delivery for ID and UK Data Center accounts. This issue affected the SMS product and impacted only accounts hosted in the ID and UK Data Center.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued support of 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Dec 1, 00:57 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Internal Service Issue
Resolved - This incident has been resolved.
Nov 26, 11:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 07:48 UTC
Investigating - 8x8 Converse is down at the moment.
Our team is now investigating on the issue.
Nov 26, 06:56 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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