Resolved -
This incident has been resolved.
Apr 1, 01:37 UTC
Investigating -
We are currently experiencing delivery issues towards Brazil (Claro). We are working with related network operators to investigate the incident.
We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 31, 15:40 UTC
Completed -
The scheduled maintenance has been completed.
Mar 30, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 UTC
Scheduled -
Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Mar 17, 10:35 UTC
Resolved -
This incident has been resolved.
Mar 28, 09:19 UTC
Investigating -
We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.
We will continue to monitor the DLR update to ensure reliable service quality for our customers.
Further details regarding the root cause of the delivery issue are still pending.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 28, 03:00 UTC
Completed -
The scheduled maintenance has been completed.
Mar 26, 16:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:00 UTC
Scheduled -
Please be informed that the operator Vietnam Vinaphone is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Vinaphone handsets.
Mar 26, 06:48 UTC
Resolved -
This incident has been resolved.
Mar 25, 04:30 UTC
Investigating -
We are experiencing issue with our Video Interaction Service resulting to unexpected downtime. Our engineers are working to restore the service.
We apologise for the inconvenience.
Mar 25, 03:14 UTC
Resolved -
This incident has been resolved.
Mar 24, 04:55 UTC
Update -
We are continuing to investigate this issue.
Mar 24, 03:46 UTC
Investigating -
We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.
Mar 24, 01:42 UTC
Resolved -
This incident has been resolved.
Mar 19, 10:59 UTC
Update -
We are continuing to investigate this issue.
Mar 19, 10:18 UTC
Investigating -
We are experiencing an internal WhatsApp service errors with Non-template type messages. Our team is currently working to resolve the issue.
Please note that this does not affect Text, and Template type messages.
Mar 19, 08:30 UTC