All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
99.95 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
99.76 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out Operational
90 days ago
100.0 % uptime
Today
Video Services Operational
90 days ago
100.0 % uptime
Today
JaaS API Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025
Degradation of Service - Delayed SMS Delivery for Asia-Pacific Platform Region
Resolved - This incident has been resolved.
Dec 17, 05:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 17, 05:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Dec 17, 05:18 UTC
Update - We are continuing to investigate this issue.
Dec 17, 05:03 UTC
Investigating - We are currently experiencing delay with SMS delivery for Asia-Pacific Platform Region. This issue affected the SMS product and impacted only accounts hosted in this Region.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued support of 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Dec 17, 02:45 UTC
Dec 16, 2025
Indonesia Data Center HA Upgrade (Zero Downtime Expected
Completed - The scheduled maintenance has been completed.
Dec 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 16, 16:00 UTC
Scheduled - We are committed to making our service faster and more reliable for you, especially in key regions.

We are performing a vital system upgrade to strengthen the backup systems (High Availability) within our Indonesia Data Center. This upgrade makes sure our platform can quickly recover and keep your messages flowing, even if we experience a sudden failure.

Date & Time: December 17, 2025, 00:00 SGT to 03:00 SGT.

What This Means for You
Targeted Region: This work is only happening in our Indonesia facility. If your messages do not send to or rely on services in Indonesia Data Center, you will not be affected.

NO DOWNTIME EXPECTED: We are using advanced technology to perform this upgrade while our systems are running. Your messaging service is designed to remain active with zero interruption.

Minor Delays (Very Low Risk): If your service relies on the Indonesia facility, you may see a few brief, minor delays as data automatically switches to the backup path during the process.

Tip: If you have automatic message retry settings, please ensure they are active.

No Action Required: Everything about your account, including your API settings and keys, remains the same.
Dec 16, 09:04 UTC
Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Partner Maintenance - Toward Taiwan Operator
Completed - The scheduled maintenance has been completed.
Dec 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 16:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Nov 25, 11:21 UTC
Dec 11, 2025
Partner Maintenance - Toward Japan - Softbank
Completed - The scheduled maintenance has been completed.
Dec 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 15:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan - Softbank handsets.
Nov 27, 08:30 UTC
Dec 10, 2025
Partner Maintenance - Toward Japan - Softbank
Completed - The scheduled maintenance has been completed.
Dec 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan - Softbank handsets.
Nov 27, 08:27 UTC
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutchinson
Completed - The scheduled maintenance has been completed.
Dec 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat Ooredoo Hutchinson handsets.
Dec 8, 04:21 UTC
IOH Operator Maintenance - Indonesia
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:01 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays in delivering SMS to and from IOH Operator handsets.
Nov 26, 13:34 UTC
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Partner Maintenance - Toward Mexico AT&T
Completed - The scheduled maintenance has been completed.
Dec 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 06:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Mexico AT&T handsets.
Dec 7, 06:00 UTC
Dec 6, 2025

No incidents reported.

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