All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
JaaS API ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Partner Maintenance - Toward Toward Indonesia XL and AXIS Nov 3, 2025 18:00-20:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia XL and AXIS handsets.
Posted on Oct 31, 2025 - 12:08 UTC
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutchinson
Completed - The scheduled maintenance has been completed.
Oct 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat Ooredoo Hutchinson handsets.
Oct 15, 10:14 UTC
Oct 29, 2025
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutchison
Completed - The scheduled maintenance has been completed.
Oct 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indosat Ooredoo Hutchison handsets.
Oct 29, 04:50 UTC
Oct 28, 2025
Internal Service Issue - Delayed Final DLR
Resolved - This incident has been resolved.
Oct 28, 06:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 28, 06:08 UTC
Investigating - We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 28, 05:06 UTC
Oct 27, 2025

No incidents reported.

Oct 26, 2025
Partner Maintenance - Toward Malaysia Celcom & Digi
Completed - The scheduled maintenance has been completed.
Oct 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 16:00 UTC
Scheduled - You may experience occasional intermittent delivery or slight delays towards Celcom & Digi Malaysia Local during this period.
There is no impact towards Celcom & Digi Malaysia International traffic.
Oct 25, 07:50 UTC
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Degradation of Service - Missing DLR Issue
Resolved - This incident has been resolved.
Oct 24, 04:47 UTC
Investigating - We are currently facing an issue in updating DLRs, which will have a partial impact on the delivery reports volume.
Please note that this is NOT affecting the actual message delivery.

We are working with related network operators to solve this incident.

We apologise for the inconvenience caused and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 24, 01:43 UTC
Oct 23, 2025
Emergency Maintenance - Celcom Malaysia [Local]
Completed - The scheduled maintenance has been completed.
Oct 23, 19:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:38 UTC
Scheduled - Dear valued customer,

We would like to inform you that Celcom Local traffic is currently undergoing emergency maintenance.

Please see the details below.

Date: 24th October 2025
Start: 00:15 AM GMT +8
End: TBA

You may encounter occasional intermittent delivery or minor delays to Celcom Local during this time.
There is no impact on Celcom International traffic.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Oct 23, 17:37 UTC
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Partner Maintenance - Toward Malaysia CelcomDigi
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Malaysia CelcomDigi handsets.
Oct 21, 07:15 UTC
Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

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