All Systems Operational

About This Site

Current information on Service Availability
Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Messaging Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
99.95 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
99.76 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
99.99 % uptime
Today
Dial-In / Dial-Out Operational
90 days ago
100.0 % uptime
Today
Video Services Operational
90 days ago
100.0 % uptime
Today
JaaS API Operational
90 days ago
100.0 % uptime
Today
Recording Operational
90 days ago
100.0 % uptime
Today
Transcription Operational
90 days ago
99.99 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Partner Maintenance - Toward Taiwan Operator Feb 4, 2026 16:00 - Feb 5, 2026 00:00 UTC

Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Posted on Jan 20, 2026 - 11:03 UTC
Jan 22, 2026

No incidents reported today.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026
Internal Service Issue - 8x8 Connect Portal
Resolved - This incident has been resolved.
Jan 17, 00:55 UTC
Investigating - We are currently investigating internal service errors affecting the Connect Portal. Users may experience difficulties logging in at this time. Our team is working to resolve the issue, and we will provide an update shortly.

We apologise for the inconvenience.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Jan 15, 01:55 UTC
Jan 16, 2026

No incidents reported.

Jan 15, 2026
Asia Pacific Platform Region, Voice Infrastructure Upgrade (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Jan 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 UTC
Scheduled - We will be performing a scheduled infrastructure upgrade for Voice services on our Asia Pacific Platform Region to enhance system performance and stability.

Start: January 16, 2026, 2:00 AM SGT (UTC+8)
End: January 16, 2026, 3:00 AM SGT (UTC+8)

Expected Impact: None. This is a zero-downtime activity; all voice services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Jan 14, 04:53 UTC
Jan 14, 2026
Asia Pacific Platform Region, Infrastructure Upgrade (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Jan 14, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 14:00 UTC
Scheduled - We will be performing a scheduled infrastructure upgrade on our Asia Pacific Platform Region to enhance system performance and stability.

Expected Impact: None. This is a zero-downtime activity; all services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Jan 8, 08:37 UTC
Jan 13, 2026
Indonesia Platform Region, Infrastructure Upgrade (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Jan 13, 14:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:00 UTC
Scheduled - We will be performing a scheduled infrastructure upgrade on our Indonesia Platform Region to enhance system performance and stability.

Expected Impact: None. This is a zero-downtime activity; all services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Jan 8, 08:46 UTC
North America Platform Region, Infrastructure Upgrade (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Jan 13, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 06:00 UTC
Scheduled - We will be performing a scheduled infrastructure upgrade on our North America Platform Region to enhance system performance and stability.

Expected Impact: None. This is a zero-downtime activity; all services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Jan 8, 08:44 UTC
Europe Platform Region, Infrastructure Upgrade (Zero Downtime Expected)
Completed - The scheduled maintenance has been completed.
Jan 13, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 UTC
Scheduled - We will be performing a scheduled infrastructure upgrade on our Europe Platform Region to enhance system performance and stability.

Expected Impact: None. This is a zero-downtime activity; all services will remain fully operational.

Our team will monitor the platform throughout the window. If you have questions or observe any anomalies, please contact our Support Team at cpaas-support@8x8.com
Jan 8, 08:26 UTC
Jan 12, 2026
Scheduled Maintenance - Migration of Indonesia Voice Number Masking Service
Completed - The scheduled maintenance has been completed.
Jan 12, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 UTC
Scheduled - We will be performing a planned administrative migration with our upstream carrier for our Indonesia voice number masking service. This is a background change to ensure continued service quality and compliance.

The maintenance window is scheduled as follows:
Start: January 13, 2026, 1:00 AM SGT (UTC+8)
End: January 13, 2026, 2:00 AM SGT (UTC+8)

During this window, we will be migrating our services in controlled batches. We have designed this process to be seamless and we do not anticipate any service interruption or impact on your call masking services.

We appreciate your understanding as we work to improve our services.
Jan 8, 07:14 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Degradation of Service - Delivery Issue towards Indosat & Hutchinson Indonesia (IOH)
Resolved - This incident has been resolved.
Jan 9, 04:47 UTC
Investigating - We are currently experiencing delivery issues towards Indosat & Hutchinson Indonesia (IOH). We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Jan 9, 01:34 UTC
Jan 8, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage