All Systems Operational

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Current information on Service Availability
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Uptime over the past 90 days. View historical uptime.
SMS Operational
90 days ago
100.0 % uptime
Today
SMS API Operational
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
99.17 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
96.68 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
99.93 % uptime
Today
Management API Operational
90 days ago
99.93 % uptime
Today
Reporting API Operational
90 days ago
99.93 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
JaaS API ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

High Availability (HA) Activity for SMPP Platform 2025 Apr 10, 2025 00:00-03:00 UTC

We will be conducting High Availability (HA) Activity on our SMPP platform. You may observe SMPP binds disconnect and re-connect automatically.

Should you observe any further issues, don't hesitate to reach out to us at cpaas-support@8x8.com
Posted on Mar 07, 2025 - 02:03 UTC
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Degradation of Service - Delivery Issue towards Brazil (Claro)
Resolved - This incident has been resolved.
Apr 1, 01:37 UTC
Investigating - We are currently experiencing delivery issues towards Brazil (Claro). We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 31, 15:40 UTC
Mar 31, 2025
Mar 30, 2025
Partner Maintenance - Toward Taiwan Operator
Completed - The scheduled maintenance has been completed.
Mar 30, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 02:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there may be intermittent delays in delivering DLR (Delivery Reports) for SMS to and from Taiwan operator handsets.
Mar 17, 10:35 UTC
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Internal Service Issue - DLR Update Issue
Resolved - This incident has been resolved.
Mar 28, 09:19 UTC
Investigating - We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Mar 28, 03:00 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Operator Maintenance - Toward Vietnam Vinaphone
Completed - The scheduled maintenance has been completed.
Mar 26, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 16:00 UTC
Scheduled - Please be informed that the operator Vietnam Vinaphone is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Vietnam Vinaphone handsets.
Mar 26, 06:48 UTC
Mar 25, 2025
Video Interaction Service Unexpected Downtime
Resolved - This incident has been resolved.
Mar 25, 04:30 UTC
Investigating - We are experiencing issue with our Video Interaction Service resulting to unexpected downtime. Our engineers are working to restore the service.

We apologise for the inconvenience.
Mar 25, 03:14 UTC
Mar 24, 2025
Internal Service Issue - DLR Update Issue
Resolved - This incident has been resolved.
Mar 24, 04:55 UTC
Update - We are continuing to investigate this issue.
Mar 24, 03:46 UTC
Investigating - We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.
Mar 24, 01:42 UTC
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Internal WhatsApp Service Issue - Non-template type Messages
Resolved - This incident has been resolved.
Mar 19, 10:59 UTC
Update - We are continuing to investigate this issue.
Mar 19, 10:18 UTC
Investigating - We are experiencing an internal WhatsApp service errors with Non-template type messages. Our team is currently working to resolve the issue.

Please note that this does not affect Text, and Template type messages.
Mar 19, 08:30 UTC
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