Partially Degraded Service

About This Site

Current information on Service Availability
Subscribe to get real-time updates. Having trouble? Troubleshoot common issues in our Help Center.

Uptime over the past 90 days. View historical uptime.
SMS Degraded Performance
90 days ago
100.0 % uptime
Today
SMS API Degraded Performance
90 days ago
100.0 % uptime
Today
SMS Engage API Operational
90 days ago
100.0 % uptime
Today
SMS Reporting API Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
Chat Apps Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Webhook Configuration API Operational
90 days ago
100.0 % uptime
Today
ChatApps API Operational
90 days ago
100.0 % uptime
Today
ChatApps Management API Operational
90 days ago
100.0 % uptime
Today
Video Interaction Operational
90 days ago
100.0 % uptime
Today
Management API Operational
90 days ago
100.0 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Messaging API Operational
90 days ago
100.0 % uptime
Today
Call Masking API Operational
90 days ago
100.0 % uptime
Today
Web Platform Operational
90 days ago
100.0 % uptime
Today
Homepage Operational
90 days ago
100.0 % uptime
Today
8x8 Connect Operational
90 days ago
100.0 % uptime
Today
Developer Portal Operational
90 days ago
100.0 % uptime
Today
8x8 Converse Operational
90 days ago
100.0 % uptime
Today
Video Interaction agent portal Operational
90 days ago
100.0 % uptime
Today
External Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS, Southeast Asia Operational
90 days ago
100.0 % uptime
Today
SMS, South Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Central Asia Operational
90 days ago
100.0 % uptime
Today
SMS, East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Western Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Middle East Asia Operational
90 days ago
100.0 % uptime
Today
SMS, Oceania Operational
90 days ago
100.0 % uptime
Today
SMS, Europe Operational
90 days ago
100.0 % uptime
Today
SMS, Africa Operational
90 days ago
100.0 % uptime
Today
SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
SMS, Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
JaaS - Jitsi as a Service Operational
90 days ago
100.0 % uptime
Today
Dial-In / Dial-Out ? Operational
90 days ago
100.0 % uptime
Today
Video Services ? Operational
90 days ago
100.0 % uptime
Today
JaaS API ? Operational
90 days ago
100.0 % uptime
Today
Recording ? Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Number Lookup API Operational
90 days ago
100.0 % uptime
Today
Automation API Operational
90 days ago
100.0 % uptime
Today
Mobile Verification API Operational
90 days ago
100.0 % uptime
Today
Contacts API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IOH Operator Maintenance - Indonesia Sep 8, 2025 16:00-20:00 UTC

Schedule: Monday, 08 September 2025, 16:00 - 20:00 UTC
Purpose: Routine database patching at Indonesia data centers
Impact: Brief disruptions (up to 10 minutes) to specific services during database restarts. No simultaneous disruptions to multiple components.
Posted on Sep 04, 2025 - 07:41 UTC
Sep 4, 2025
Partner Maintenance - Toward Indonesia Indosat Ooredoo Hutch
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia Indosat Ooredoo Hutch handsets.
Sep 1, 04:21 UTC
Degradation of 2 Way SMS Service
Resolved - This incident has been resolved.
Sep 4, 09:14 UTC
Investigating - We are currently experiencing service degradation of 2-Way SMS Service. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Jul 11, 09:24 UTC
Sep 3, 2025

No incidents reported.

Sep 2, 2025
Partner Maintenance - Toward Indonesia XL
Completed - The scheduled maintenance has been completed.
Sep 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia XL handsets.
Sep 2, 04:51 UTC
Degradation of Service Quality towards Philippines - Globe
Resolved - This incident has been resolved.
Sep 2, 17:40 UTC
Monitoring - We are currently experiencing service degradation towards Philippines - Globe. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Sep 2, 15:36 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025
Partner Maintenance - Toward Japan - Rakuten
Completed - The scheduled maintenance has been completed.
Aug 27, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 13:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Japan - Rakuten handsets.
Aug 27, 05:23 UTC
Internal Service Issue - Delayed Final DLR
Resolved - This incident has been resolved.
Aug 27, 11:16 UTC
Update - We are continuing to investigate this issue.
Aug 27, 10:36 UTC
Investigating - We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Aug 27, 10:17 UTC
Aug 26, 2025
Partner Maintenance - Toward Indonesia - XL Axiata & AXIS
Completed - The scheduled maintenance has been completed.
Aug 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 UTC
Scheduled - Please be informed that our partner is conducting a scheduled maintenance. During the maintenance window, there could be intermittent delays delivering SMS to and from Indonesia - XL Axiata & AXIS handsets.
Aug 26, 09:40 UTC
Aug 25, 2025
Degradation of Service - Delivery Issue towards Indonesia XL
Resolved - This incident has been resolved.
Aug 25, 12:50 UTC
Investigating - We are currently experiencing delivery issues towards ndonesia XL. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Aug 25, 11:24 UTC
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Voice - Planned Partner Maintenance Activity towards Philippines
Completed - The scheduled maintenance has been completed.
Aug 22, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 19:00 UTC
Scheduled - Please be informed that a planned maintenance activity will be conducted by our partner to improve service reliability.

The maintenance window is scheduled as follows:

Date: Saturday, August 23, 2025
Time Window: 03:00 – 04:00 AM GMT+8 (SG Time)
Expected Downtime: 30 seconds to 1 minute during the activity window

Service Impact:
During this scheduled activity, service for inbound and outbound calls may be briefly intermittent for approximately 30 to 60 seconds.

We apologize for the inconvenience this may cause and appreciate your understanding. Please do not hesitate to reach out to cpaas-support@8x8.com for any questions.
Aug 15, 10:51 UTC
Aug 21, 2025
Emergency maintenance Bangladesh Robi 47002
Completed - The scheduled maintenance has been completed.
Aug 21, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 UTC
Scheduled - Details: Bangladesh Robi 47002 (mcc/mnc) will be undergoing scheduled maintenance. During this period, you may experience temporary disruptions in mobile services.

Start : 03.00 (GMT+6) Friday, August 22, 2025
End : 05.00 (GMT+6) Friday, August 22, 2025

Affected Services: delays/deviations in the delivery of messages to subscribers of Bangladesh Robi 47002 (mcc/mnc) operator may be observed during this period of time

Action Required: No action is required from customers.

For urgent inquiries, please contact our support team at support@cpaas.8x8.com
Aug 21, 12:16 UTC
XL Indonesia Maintenance
Completed - The scheduled maintenance has been completed.
Aug 21, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 18:00 UTC
Scheduled - Details: XL Indonesia will be undergoing scheduled maintenance. During this period, you may experience temporary disruptions in mobile services.

Start : 01.00 (GMT+7) Friday, August 22, 2025
End : 03.00 (GMT+7) Friday, August 22, 2025

Affected Services: XL Bulksms service.

Action Required: No action is required from customers.

For urgent inquiries, please contact our support team at support@cpaas.8x8.com
Aug 21, 12:07 UTC
Degradation of Service - Missing DLR Issue towards Philippines Operator for Local Traffic
Resolved - This incident has been resolved.
Aug 21, 09:29 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 21, 02:55 UTC
Investigating - We are currently experiencing an issue with updating Delivery Reports (DLRs) towards the Philippines operator, which may partially impact the volume of delivery reports for local traffic.
Please note that this does not affect the actual message delivery.

Our team is actively working with the relevant network operators to resolve this incident.

We sincerely apologize for the inconvenience and greatly appreciate your continued support of 8x8 CPaaS.

For any further assistance, please reach out to us at cpaas-support@8x8.com.
Aug 21, 02:54 UTC
← Incident History Powered by Atlassian Statuspage