Indonesia Data Center HA Upgrade (Zero Downtime Expected

Scheduled Maintenance Report for 8x8 CPaaS

Completed

The scheduled maintenance has been completed.
Posted Dec 16, 2025 - 19:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 16, 2025 - 16:00 UTC

Scheduled

We are committed to making our service faster and more reliable for you, especially in key regions.

We are performing a vital system upgrade to strengthen the backup systems (High Availability) within our Indonesia Data Center. This upgrade makes sure our platform can quickly recover and keep your messages flowing, even if we experience a sudden failure.

Date & Time: December 17, 2025, 00:00 SGT to 03:00 SGT.

What This Means for You
Targeted Region: This work is only happening in our Indonesia facility. If your messages do not send to or rely on services in Indonesia Data Center, you will not be affected.

NO DOWNTIME EXPECTED: We are using advanced technology to perform this upgrade while our systems are running. Your messaging service is designed to remain active with zero interruption.

Minor Delays (Very Low Risk): If your service relies on the Indonesia facility, you may see a few brief, minor delays as data automatically switches to the backup path during the process.

Tip: If you have automatic message retry settings, please ensure they are active.

No Action Required: Everything about your account, including your API settings and keys, remains the same.
Posted Dec 16, 2025 - 09:04 UTC
This scheduled maintenance affected: SMS (SMS API, SMS Engage API, SMS Reporting API, Webhook Configuration API), Messaging Apps (Reporting API, Webhook Configuration API, ChatApps API, ChatApps Management API), and Web Platform (8x8 Connect).