Degradation of Service - Delivery Issue towards Philippines Smart/Sun

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Sep 25, 2021 - 02:24 UTC

Monitoring

We will continue to monitor the traffic to ensure a reliable service quality for our customers while it is on our backup.

Posted Sep 24, 2021 - 10:20 UTC

Identified

We are currently experiencing delivery issues towards Philippines Smart/Sun. To ensure continuity of service, we have rerouted our traffic to our backup route but some delay in the delivery may have been observed.

We are working with related network operators to investigate the incident.

We apologise for the inconvenience and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Sep 24, 2021 - 09:13 UTC

Investigating

We are currently experiencing delivery issues towards Smart/Sun. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted with any delivery delays and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Sep 24, 2021 - 08:40 UTC

This incident affected: External Connectivity (SMS, Southeast Asia).