8x8 Voice Platform - Thailand Number Masking Service Issue

Incident Report for 8x8 CPaaS

Resolved

Internal service errors affecting our Voice Number Masking Service towards Thailand has been identified and resolved.

Incident Description
Start Time: January 29, 2026, 18:00 SGT
End Time: January 29, 2026, 19:47 PM SGT
Duration: 1 hour 47 minutes

Affected Services/Features:
8x8 Voice Platform -  Thailand termination for Number Masking Service

Affected Operators: AIS, DTAC, True Move, CAT

We apologise for the inconvenience.
Please do reach out to cpaas-support@8x8.com for any further assistance.
Posted Jan 29, 2026 - 10:00 UTC