Internal WhatsApp Service Issue - Non-template type Messages

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.
Posted 17 days ago. Mar 19, 2025 - 10:59 UTC

Update

We are continuing to investigate this issue.
Posted 17 days ago. Mar 19, 2025 - 10:18 UTC

Investigating

We are experiencing an internal WhatsApp service errors with Non-template type messages. Our team is currently working to resolve the issue.

Please note that this does not affect Text, and Template type messages.
Posted 17 days ago. Mar 19, 2025 - 08:30 UTC
This incident affected: Chat Apps (ChatApps API).