Degradation of Service Quality towards Middle East, Africa, Europe and APAC Region

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Sep 13, 2021 - 08:25 UTC

Identified

This is due to unplanned maintenance of one of our carrier partner.

Posted Sep 13, 2021 - 07:41 UTC

Update

We are continuing to investigate this issue.

Posted Sep 13, 2021 - 07:38 UTC

Investigating

We are currently experiencing service degradation towards Middle East, Africa, Europe and APAC Region. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Sep 13, 2021 - 07:37 UTC

This incident affected: External Connectivity (SMS, Southeast Asia, SMS, Europe, SMS, Africa).