Degradation of Service - Number Masking, Voice messaging Notification and OTP, SIP

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.
Posted Mar 03, 2026 - 09:42 UTC

Update

We are continuing to monitor for any further issues.
Posted Mar 03, 2026 - 09:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 03, 2026 - 09:34 UTC

Update

We are continuing to investigate this issue.
Posted Mar 03, 2026 - 09:23 UTC

Update

We are continuing to investigate this issue.
Posted Mar 03, 2026 - 09:20 UTC

Investigating

We are currently experiencing service degradation on our Number Masking, Voice messaging Notification and OTP, SIP. We are working with related network operators to investigate the incident.

We apologise for the inconvenience caused if you are impacted, and appreciate your continuous support with 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Posted Mar 03, 2026 - 09:17 UTC
This incident affected: Voice (Voice Messaging API, Call Masking API).
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