Internal Service Issue - Delayed Final DLR
Incident Report for 8x8 CPaaS
Resolved
This incident has been resolved.
Posted Jan 16, 2025 - 12:04 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 16, 2025 - 10:31 UTC
Investigating
We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.
Posted Jan 16, 2025 - 10:25 UTC
This incident affected: SMS (SMS API).
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