Internal Service Issue - Delayed Final DLR

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Aug 27, 2025 - 11:16 UTC

Update

We are continuing to investigate this issue.

Posted Aug 27, 2025 - 10:36 UTC

Investigating

We are currently facing issues in updating DLRs which have a partial impact on the delivery reports volume. Please note that this is NOT affecting the actual message delivery.

We will continue to monitor the DLR update to ensure reliable service quality for our customers.

Further details regarding the root cause of the delivery issue are still pending.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Aug 27, 2025 - 10:17 UTC

This incident affected: Web Platform (8x8 Connect).