Degradation of Service - Delayed SMS Delivery for ID and UK Data Center Account

Incident Report for 8x8 CPaaS

Resolved

This incident has been resolved.

Posted Dec 01, 2025 - 02:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 01, 2025 - 02:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 01, 2025 - 02:17 UTC

Investigating

We are currently experiencing delay with SMS delivery for ID and UK Data Center accounts. This issue affected the SMS product and impacted only accounts hosted in the ID and UK Data Center.

We sincerely apologize for any inconvenience this may have caused and appreciate your continued support of 8x8 CPaaS.

Please do reach out to cpaas-support@8x8.com for any further assistance.

Posted Dec 01, 2025 - 00:57 UTC

This incident affected: Web Platform (8x8 Connect).